Privacy Policy

Privacy Policy – TereaPoint

At TereaPoint, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting or purchasing from our website.

By accessing or using TereaPoint.ae, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect different types of information when you interact with our website, including:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Payment Details (processed securely through our payment providers)

Order Information

  • Purchased products
  • Order history
  • Delivery details
  • Payment status

Technical Information

  • IP Address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of website activity

This information helps us improve website performance and provide better customer service.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders.
  • Verify payments and prevent fraud.
  • Respond to customer support inquiries.
  • Send order confirmations and delivery updates.
  • Improve website functionality and customer experience.
  • Comply with UAE legal and regulatory requirements.
  • Send promotional offers only if you have chosen to receive them.

We never sell your personal information to third parties.

Media

If you upload images or files through our website (where applicable), please avoid including sensitive personal information or location metadata.

Although we take reasonable measures to protect uploaded content, users remain responsible for the information contained within their files.

Cookies

TereaPoint uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Keep you logged into your account.
  • Improve website speed and performance.
  • Analyze website traffic.
  • Enhance security and prevent fraudulent activities.

You can disable cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.

Embedded Content from Third-Party Websites

Some pages on TereaPoint may include embedded content such as videos, maps, social media posts, or other media provided by third-party websites.

Embedded content behaves in the same way as if you visited the third-party website directly. These external websites may collect data, use cookies, monitor your interaction, or apply their own privacy practices.

TereaPoint is not responsible for the privacy policies or content of third-party websites. We encourage users to review their respective privacy policies before sharing personal information.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, we may share limited information with trusted service providers when necessary, including:

  • Delivery and courier partners for order fulfillment.
  • Secure payment gateways for payment processing.
  • Website hosting and technical support providers.
  • Government or regulatory authorities when required by UAE law.

All third-party partners are expected to protect your information and use it only for authorized business purposes.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Maintain transaction records.
  • Meet legal, accounting, and tax obligations.
  • Resolve disputes or enforce our website policies.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data where legally permitted.
  • Withdraw consent for marketing communications at any time.
  • Request a copy of your stored personal information.

To exercise any of these rights, please contact our customer support team using the contact details below.

Data Security

TereaPoint uses appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

While we work hard to keep your information secure, no online platform or internet transmission can guarantee absolute security. We encourage customers to protect their account credentials and avoid sharing login information with others.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Email: tereapoint@gmail.com

WhatsApp / Phone: +971 50 116 5730

Support Hours: 10:00 AM – 10:00 PM (UAE Time)

Our team will make every effort to respond to your inquiry as quickly as possible.

Changes to This Privacy Policy

TereaPoint may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be published on this page with a revised “Last Updated” date. Continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Last Updated: August 2026

Independent Business Disclaimer

TereaPoint is an independent online retailer and is not owned, operated, endorsed, or officially affiliated with IQOS, Philip Morris International (PMI), RELX, JUUL, or any other brand featured on this website. All trademarks, product names, logos, and brand assets belong to their respective owners and are used solely for identification and informational purposes.